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Steve E

1 reviews | Active since Aug 2018

24 Aug 2022, 00:03

Smart shopper app and miscellaneous red flags

This is to do with the pnp smart shopper app.

There was a time, every Thursday, when you were offered an array of the top products you purchased as available personal discounts from which you could make a selection for your next grocery shopping outing. As I said, these products were based on the most common items you purchase. You could load items from the available list into a selected list and give you reasonably good discounts for your next shopping visit. You could load and unload as you wished.

Now, the available items are already in the selected list. Here's the big slap in the face... The items in the selected list have been put there automatically, they are products you NEVER EVER BUY but they say "picked specially for you". You cannot remove items from this list and they no longer display items you purchase regularly.

The prepaid section has been in a state of "temporarily unavailable for over a year at least. This is because they no longer offer prepaid services in the app. This is what they told me. When I asked why they don't release an update to remove it, I was told they don't care.

The savings I made less than 6 months ago being a smart shopper were at least 30 to 50 percent more than now.

The ONLY REASON I still even go to pick n Pay is because it's the closest shop to my home after work.

PS: be very careful with their meat. Sometimes there are 2 labels - front and back. Front offers a sell-by-date and the back a use by date. The use by date is more often than not, earlier than the sell-by date.

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Replies (2)
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Steve E's update27 Aug 2022, 21:12
Reviewer Update
Interesting. Your response indicates that you're only interested in holding someone responsible for the meat. Worse still, you absolutely do not need my contact details to escalate it - only the relevant store. This brings your integrity into question. My primary complaint here is about the app. Sort that out, then we can talk about how the other issue will be escalated. That is all.
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Steve E's update25 Sept 2022, 17:03
Reviewer Update
Do me a favour and find a dictionary and find the definition of the word "apology". The simple fact that you have nothing to say other than "we apologise" over and over tells me that you categorically do not care about customer satisfaction.

I will no longer support PnP and I will go out of my way to tell people about your very poor customer care.