EP
Edwin P
1 reviews | Active since Aug 2016
04 Mar 2018, 22:55
Smart Shopper
I recently realized after checking my points balanced that all my shopper points are gone! I had been accumulating points since smart shopper card had started.. which has been years and every time i checked then my points with no issues. I didn't even know about the expiring points till i recently herd from a work colleague that pick and pay starting to expire points which they also lost! no sms no email nothing.. had to hear it down the g**** vine , i went to check my point balance which i haven't in months and lo and behold all my points are gone.. to give idea i purchased at pick and pay since smart shopper came out close to 100k points which was close to R1000!! which i was going to use when really needed it.. guess what i really need it and they have taken it away!!! without warning !! i am utterly dissatisfied and i truly hate pick and pay at the moment , at this point i will never purchase there again for as long as i live. I have contacted pick and pay about this and they have bluntly ignored me! typical. after i checked my shopper card at kiosk to get my shocker of my points being gone, i started to get sms after sms about personalized shopping and little extra points i purchased that day will expire , ***** fact about my other points!! its a bit late to only sms/notify me now!!! in mean time pick and pay just takes my loyalty to them for granted !!
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Replies (2)
Pick n Pay's replyOfficial
07 Mar 2018, 08:56Good day Edwin,
Thank you for choosing Pick n Pay and for taking the time to write to us.
We are sorry you didn't receive the communication that points are valid for 12 months from earning date via our emails or on till slips. We will address this with our Smart Shopper team.
Smart Shopper points are valid for 12 months from the time they’re earned. Only points older than 12 months will expire and not all of your points, and points older than 12 months will continue to expire on a rolling month basis.
We have escalated to have your points re-instated, the points will reflect with 7 business days.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Anwar Mooideen
Best regards,
Pick n Pay's reply07 Mar 2018, 08:56
Official
Good day Edwin,
Thank you for choosing Pick n Pay and for taking the time to write to us.
We are sorry you didn't receive the communication that points are valid for 12 months from earning date via our emails or on till slips. We will address this with our Smart Shopper team.
Smart Shopper points are valid for 12 months from the time they’re earned. Only points older than 12 months will expire and not all of your points, and points older than 12 months will continue to expire on a rolling month basis.
We have escalated to have your points re-instated, the points will reflect with 7 business days.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Anwar Mooideen
Best regards,
Pick n Pay's replyOfficial
08 Mar 2018, 13:29Good day Edwin,
Thank you for choosing Pick n Pay and for taking the time to write to us.
We are sorry you didn't receive the communication that points are valid for 12 months from earning date via our emails or on till slips. We will address this with our Smart Shopper team.
Smart Shopper points are valid for 12 months from the time they’re earned. Only points older than 12 months will expire and not all of your points, and points older than 12 months will continue to expire on a rolling month basis.
We have escalated to have your points re-instated, the points will reflect with 7 business days.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Anwar Mooideen
Best regards,
Pick n Pay's reply08 Mar 2018, 13:29
Official
Good day Edwin,
Thank you for choosing Pick n Pay and for taking the time to write to us.
We are sorry you didn't receive the communication that points are valid for 12 months from earning date via our emails or on till slips. We will address this with our Smart Shopper team.
Smart Shopper points are valid for 12 months from the time they’re earned. Only points older than 12 months will expire and not all of your points, and points older than 12 months will continue to expire on a rolling month basis.
We have escalated to have your points re-instated, the points will reflect with 7 business days.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Anwar Mooideen
Best regards,