1 reviews | Active since Oct 2011
Smart Shopper
I have tried to call the help line ( ********** 288) but it seems that the call centre is understaffed as I was on hold for over 15min to speak to someone. Just before Christmas I checked my smart shopper balance and it showed around R94 or points equivalent. I visited a pnp store today to redeem the R94 and it showed a balance of half that. The store manager mentioned that the points do fall away after a specific time and that I should call the call centre (which from my own experience don't answer calls) to reinstate the lost points. Fuming I am as the smart shopper program are very under hand to remove hard earned points on items bought in their stores!
Hi Vasigan,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for any inconveniences caused to you.
Smart Shopper points are valid for 12 months from the time they’re earned. Only points older than 12 months will expire and not all of your points, and points older than 12 months will continue to expire on a rolling month basis. The best way not to lose your PnP rewards is to make sure you spend them from time to time. We always use your oldest points first so use your points to save even more on every day shopping or treat yourself to something special. You can switch points on the app or via the kiosk.
We are sorry you didn't receive the communication that points are valid for 12 months from earning date via our emails or on till slips.
We have escalated this to our Smart Shopper Team to have the points reinstated to your card. Once the points are loaded please switch to rand value as these points may expire on 01.02.2018. Rand value expires in 3 years.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Vanitha Venketas
Best regards,
Hi Vasigan,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for any inconveniences caused to you.
Smart Shopper points are valid for 12 months from the time they’re earned. Only points older than 12 months will expire and not all of your points, and points older than 12 months will continue to expire on a rolling month basis. The best way not to lose your PnP rewards is to make sure you spend them from time to time. We always use your oldest points first so use your points to save even more on every day shopping or treat yourself to something special. You can switch points on the app or via the kiosk.
We are sorry you didn't receive the communication that points are valid for 12 months from earning date via our emails or on till slips.
We have escalated this to our Smart Shopper Team to have the points reinstated to your card. Once the points are loaded please switch to rand value as these points may expire on 01.02.2018. Rand value expires in 3 years.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Vanitha Venketas
Best regards,