Smart Shopper

Hi, I only shop at Pick n Pay and ensure I swipe for my points. On 30th December I shopped and my points showed R894.58. I was so excited and decided to use it 2 Jan 2018 - when it will be most needed. Needless to say, I have just come from Pick n Pay only to see that my points are valued at R254.50. I saw the small print of expiry after a year - but we as customers do not know when a year is. I feel that there should be more communication from you to ensure customers are made aware. R640.08 was lost over a matter of two days. Please can you compensate me that - as I was and am a loyal customer of PnP and I earned these points by shopping. I am looking forward to your positive reply at the soonest. Also to ensure sms' or comms are sent our regularly so customers are aware. Thanks Aruna