EvdM
Edrik van der Merwe
1 reviews | Active since Sept 2013
03 Oct 2017, 12:22
Smart Shopper
I received an SMS from PNP telling me that I will receive an R50 voucher if I spend R750 or more at any PNP. I went to The Grove PNP and made a purchase of more than R900. On my, till slip, it said that the system is offline and my points will be added for the purchase. My personal discount I selected on the PNP app also didn't go off. I complained about this on PNP's website and didn't hear anything from them.
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Pick n Pay's replyOfficial
04 Oct 2017, 10:49Good day Edrik,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received. We are busy addressing this with our Smart Shopper Team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Best regards,
Pick n Pay's reply04 Oct 2017, 10:49
Official
Good day Edrik,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received. We are busy addressing this with our Smart Shopper Team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Best regards,