RW
Rolf W
1 reviews | Active since Sept 2020
27 Mar 2026, 16:03
Smart Hopper not working
Please could you fix your cellphone app - the Smart Hopper game has not been working this entire week. Phone your help desk who advised "the fault is on their side"!!!
Helpful (0)
Replies (1)0
Replies (1)
Pick n Pay's replyOfficial
29 Mar 2026, 11:34Hi Rolf,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the inconveniences caused to you.
Kindly forward us the below information together with screenshot of the page error to enable us to address this complaint with the Smart Shopper Management Team for assistance.
1. Full name & surname2. Postal/physical address3. Cell number4. Email address5. Id / passport number6. Smart shopper card number
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the inconveniences caused to you.
Kindly forward us the below information together with screenshot of the page error to enable us to address this complaint with the Smart Shopper Management Team for assistance.
1. Full name & surname2. Postal/physical address3. Cell number4. Email address5. Id / passport number6. Smart shopper card number
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
Pick n Pay's reply29 Mar 2026, 11:34
Official
Hi Rolf,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the inconveniences caused to you.
Kindly forward us the below information together with screenshot of the page error to enable us to address this complaint with the Smart Shopper Management Team for assistance.
1. Full name & surname2. Postal/physical address3. Cell number4. Email address5. Id / passport number6. Smart shopper card number
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the inconveniences caused to you.
Kindly forward us the below information together with screenshot of the page error to enable us to address this complaint with the Smart Shopper Management Team for assistance.
1. Full name & surname2. Postal/physical address3. Cell number4. Email address5. Id / passport number6. Smart shopper card number
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,