Smart card issue
This is really disgusting that whenever I go to BP garage ,and punch in my smart card it says my card is. It registered. When I buy at pick and pay,I don’t experience any problems. Does that means I am going to loose my points. I purchased fuel twice on the 23 and 26 November at R3813,05 and response is my smart card not registered and 20min ago I purchased and Pick ‘n Pay the smart card worked. Please call me at ***
Devastated customer Kholiswa Ngonzo
Helpful (0)
Replies (5)0
Replies (5)
Pick n Pay's replyOfficial
27 Nov 2023, 10:33Hello Kholiswa,
Thank you for reaching out to us.
We do apologize for the inconvenience caused.
May you please send out a email to our Customer Care team so that this matter can be dealt with.
We will have to get the points you have lost back to you.
Please send the following information to the following email and provide them the following reference number as well with the information.
***
-Smart Shopper card number
-Images of slips stating the fuel amount and the liters of fuel
-Full name and surname
-Postal address
Reference number: ***.
Thank you in advance.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7 Call us on : *** Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00 Thank you for allowing us the opportunity have this resolved.
Kind Regards, The Pick n Pay Team
Thank you for reaching out to us.
We do apologize for the inconvenience caused.
May you please send out a email to our Customer Care team so that this matter can be dealt with.
We will have to get the points you have lost back to you.
Please send the following information to the following email and provide them the following reference number as well with the information.
***
-Smart Shopper card number
-Images of slips stating the fuel amount and the liters of fuel
-Full name and surname
-Postal address
Reference number: ***.
Thank you in advance.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7 Call us on : *** Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00 Thank you for allowing us the opportunity have this resolved.
Kind Regards, The Pick n Pay Team
Best regards,
Pick n Pay's reply27 Nov 2023, 10:33
Official
Hello Kholiswa,
Thank you for reaching out to us.
We do apologize for the inconvenience caused.
May you please send out a email to our Customer Care team so that this matter can be dealt with.
We will have to get the points you have lost back to you.
Please send the following information to the following email and provide them the following reference number as well with the information.
***
-Smart Shopper card number
-Images of slips stating the fuel amount and the liters of fuel
-Full name and surname
-Postal address
Reference number: ***.
Thank you in advance.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7 Call us on : *** Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00 Thank you for allowing us the opportunity have this resolved.
Kind Regards, The Pick n Pay Team
Thank you for reaching out to us.
We do apologize for the inconvenience caused.
May you please send out a email to our Customer Care team so that this matter can be dealt with.
We will have to get the points you have lost back to you.
Please send the following information to the following email and provide them the following reference number as well with the information.
***
-Smart Shopper card number
-Images of slips stating the fuel amount and the liters of fuel
-Full name and surname
-Postal address
Reference number: ***.
Thank you in advance.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7 Call us on : *** Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00 Thank you for allowing us the opportunity have this resolved.
Kind Regards, The Pick n Pay Team
Best regards,
Pick n Pay's replyOfficial
27 Nov 2023, 10:33Hello Kholiswa,
Thank you for reaching out to us.
We do apologize for the inconvenience caused.
May you please send out a email to our Customer Care team so that this matter can be dealt with.
We will have to get the points you have lost back to you.
Please send the following information to the following email and provide them the following reference number as well with the information.
***
-Smart Shopper card number
-Images of slips stating the fuel amount and the liters of fuel
-Full name and surname
-Postal address
Reference number: ***.
Thank you in advance.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7 Call us on : *** Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00 Thank you for allowing us the opportunity have this resolved.
Kind Regards, The Pick n Pay Team
Thank you for reaching out to us.
We do apologize for the inconvenience caused.
May you please send out a email to our Customer Care team so that this matter can be dealt with.
We will have to get the points you have lost back to you.
Please send the following information to the following email and provide them the following reference number as well with the information.
***
-Smart Shopper card number
-Images of slips stating the fuel amount and the liters of fuel
-Full name and surname
-Postal address
Reference number: ***.
Thank you in advance.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7 Call us on : *** Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00 Thank you for allowing us the opportunity have this resolved.
Kind Regards, The Pick n Pay Team
Best regards,
Pick n Pay's reply27 Nov 2023, 10:33
Official
Hello Kholiswa,
Thank you for reaching out to us.
We do apologize for the inconvenience caused.
May you please send out a email to our Customer Care team so that this matter can be dealt with.
We will have to get the points you have lost back to you.
Please send the following information to the following email and provide them the following reference number as well with the information.
***
-Smart Shopper card number
-Images of slips stating the fuel amount and the liters of fuel
-Full name and surname
-Postal address
Reference number: ***.
Thank you in advance.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7 Call us on : *** Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00 Thank you for allowing us the opportunity have this resolved.
Kind Regards, The Pick n Pay Team
Thank you for reaching out to us.
We do apologize for the inconvenience caused.
May you please send out a email to our Customer Care team so that this matter can be dealt with.
We will have to get the points you have lost back to you.
Please send the following information to the following email and provide them the following reference number as well with the information.
***
-Smart Shopper card number
-Images of slips stating the fuel amount and the liters of fuel
-Full name and surname
-Postal address
Reference number: ***.
Thank you in advance.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7 Call us on : *** Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00 Thank you for allowing us the opportunity have this resolved.
Kind Regards, The Pick n Pay Team
Best regards,
Pick n Pay's replyOfficial
27 Nov 2023, 10:33Hello Kholiswa,
Thank you for reaching out to us.
We do apologize for the inconvenience caused.
May you please send out a email to our Customer Care team so that this matter can be dealt with.
We will have to get the points you have lost back to you.
Please send the following information to the following email and provide them the following reference number as well with the information.
***
-Smart Shopper card number
-Images of slips stating the fuel amount and the liters of fuel
-Full name and surname
-Postal address
Reference number: ***.
Thank you in advance.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7 Call us on : *** Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00 Thank you for allowing us the opportunity have this resolved.
Kind Regards, The Pick n Pay Team
Thank you for reaching out to us.
We do apologize for the inconvenience caused.
May you please send out a email to our Customer Care team so that this matter can be dealt with.
We will have to get the points you have lost back to you.
Please send the following information to the following email and provide them the following reference number as well with the information.
***
-Smart Shopper card number
-Images of slips stating the fuel amount and the liters of fuel
-Full name and surname
-Postal address
Reference number: ***.
Thank you in advance.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7 Call us on : *** Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00 Thank you for allowing us the opportunity have this resolved.
Kind Regards, The Pick n Pay Team
Best regards,
Pick n Pay's reply27 Nov 2023, 10:33
Official
Hello Kholiswa,
Thank you for reaching out to us.
We do apologize for the inconvenience caused.
May you please send out a email to our Customer Care team so that this matter can be dealt with.
We will have to get the points you have lost back to you.
Please send the following information to the following email and provide them the following reference number as well with the information.
***
-Smart Shopper card number
-Images of slips stating the fuel amount and the liters of fuel
-Full name and surname
-Postal address
Reference number: ***.
Thank you in advance.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7 Call us on : *** Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00 Thank you for allowing us the opportunity have this resolved.
Kind Regards, The Pick n Pay Team
Thank you for reaching out to us.
We do apologize for the inconvenience caused.
May you please send out a email to our Customer Care team so that this matter can be dealt with.
We will have to get the points you have lost back to you.
Please send the following information to the following email and provide them the following reference number as well with the information.
***
-Smart Shopper card number
-Images of slips stating the fuel amount and the liters of fuel
-Full name and surname
-Postal address
Reference number: ***.
Thank you in advance.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7 Call us on : *** Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00 Thank you for allowing us the opportunity have this resolved.
Kind Regards, The Pick n Pay Team
Best regards,
Pick n Pay's replyOfficial
27 Nov 2023, 10:35Hello Kholiswa,
Thank you for reaching out to us.
We do apologize for the inconvenience caused.
May you please send out a email to our Customer Care team so that this matter can be dealt with.
We will have to get the points you have lost back to you.
Please send the following information to the following email and provide them the following reference number as well with the information.
***
-Smart Shopper card number
-Images of slips stating the fuel amount and the liters of fuel
-Full name and surname
-Postal address
Reference number: ***.
Thank you in advance.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7 Call us on : *** Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00 Thank you for allowing us the opportunity have this resolved.
Kind Regards, The Pick n Pay Team
Thank you for reaching out to us.
We do apologize for the inconvenience caused.
May you please send out a email to our Customer Care team so that this matter can be dealt with.
We will have to get the points you have lost back to you.
Please send the following information to the following email and provide them the following reference number as well with the information.
***
-Smart Shopper card number
-Images of slips stating the fuel amount and the liters of fuel
-Full name and surname
-Postal address
Reference number: ***.
Thank you in advance.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7 Call us on : *** Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00 Thank you for allowing us the opportunity have this resolved.
Kind Regards, The Pick n Pay Team
Best regards,
Pick n Pay's reply27 Nov 2023, 10:35
Official
Hello Kholiswa,
Thank you for reaching out to us.
We do apologize for the inconvenience caused.
May you please send out a email to our Customer Care team so that this matter can be dealt with.
We will have to get the points you have lost back to you.
Please send the following information to the following email and provide them the following reference number as well with the information.
***
-Smart Shopper card number
-Images of slips stating the fuel amount and the liters of fuel
-Full name and surname
-Postal address
Reference number: ***.
Thank you in advance.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7 Call us on : *** Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00 Thank you for allowing us the opportunity have this resolved.
Kind Regards, The Pick n Pay Team
Thank you for reaching out to us.
We do apologize for the inconvenience caused.
May you please send out a email to our Customer Care team so that this matter can be dealt with.
We will have to get the points you have lost back to you.
Please send the following information to the following email and provide them the following reference number as well with the information.
***
-Smart Shopper card number
-Images of slips stating the fuel amount and the liters of fuel
-Full name and surname
-Postal address
Reference number: ***.
Thank you in advance.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7 Call us on : *** Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00 Thank you for allowing us the opportunity have this resolved.
Kind Regards, The Pick n Pay Team
Best regards,
Pick n Pay's replyOfficial
27 Nov 2023, 10:38Hello Kholiswa,
Thank you for reaching out to us.
We do apologize for the inconvenience caused.
May you please send out a email to our Customer Care team so that this matter can be dealt with.
We will have to get the points you have lost back to you.
Please send the following information to the following email and provide them the following reference number as well with the information.
***
-Smart Shopper card number
-Images of slips stating the fuel amount and the liters of fuel
-Full name and surname
-Postal address
Reference number: ***.
Thank you in advance.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7 Call us on : *** Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00 Thank you for allowing us the opportunity have this resolved.
Kind Regards, The Pick n Pay Team
Thank you for reaching out to us.
We do apologize for the inconvenience caused.
May you please send out a email to our Customer Care team so that this matter can be dealt with.
We will have to get the points you have lost back to you.
Please send the following information to the following email and provide them the following reference number as well with the information.
***
-Smart Shopper card number
-Images of slips stating the fuel amount and the liters of fuel
-Full name and surname
-Postal address
Reference number: ***.
Thank you in advance.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7 Call us on : *** Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00 Thank you for allowing us the opportunity have this resolved.
Kind Regards, The Pick n Pay Team
Best regards,
Pick n Pay's reply27 Nov 2023, 10:38
Official
Hello Kholiswa,
Thank you for reaching out to us.
We do apologize for the inconvenience caused.
May you please send out a email to our Customer Care team so that this matter can be dealt with.
We will have to get the points you have lost back to you.
Please send the following information to the following email and provide them the following reference number as well with the information.
***
-Smart Shopper card number
-Images of slips stating the fuel amount and the liters of fuel
-Full name and surname
-Postal address
Reference number: ***.
Thank you in advance.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7 Call us on : *** Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00 Thank you for allowing us the opportunity have this resolved.
Kind Regards, The Pick n Pay Team
Thank you for reaching out to us.
We do apologize for the inconvenience caused.
May you please send out a email to our Customer Care team so that this matter can be dealt with.
We will have to get the points you have lost back to you.
Please send the following information to the following email and provide them the following reference number as well with the information.
***
-Smart Shopper card number
-Images of slips stating the fuel amount and the liters of fuel
-Full name and surname
-Postal address
Reference number: ***.
Thank you in advance.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7 Call us on : *** Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00 Thank you for allowing us the opportunity have this resolved.
Kind Regards, The Pick n Pay Team
Best regards,