Slow order processing, slow delivery, terrible app.

I placed an order yesterday (25 Aug) at 11:08, and an hour later, there had been no update, so I called the customer care line and they called the store to check what might have been causing the delay, the store was apparently experiencing a high volume of orders, and that's why my order hadn't been attended to. So I waited another hour, then called again to find out what was happening, the customer care agent's calls to the store were no longer being answered, so she couldn't reach them to find out what the status of my order is.

The order was eventually delivered THREE HOURS later.

And don't get me started on how buggy the app is. It's incredibly slow when you try searching for products. After searching for over a minute, it will tell you that it's found nothing for your search term. Then you try it again, it loads for another minute then all of a sudden the product is there. I selected the products I'd like to order, including alternatives, however, they still delivered the wrong this for one of the products I ordered.

Tracking the driver once your order has been collected is also a nightmare, keeps disconnecting every few minutes, so you don't actually get to see how far the driver is, you just have to wait outside until they arrive because if you don't, you'll wait inside the house thinking they're still on their way, when in fact, they've been outside your house for some minutes.