slip re print

on friday the 3 i went to purchase at bara mall pick n pay the teller issued me with a slip , when i arrived home i realised that the slip was missing , the next morning i went to request a reprint i was referrred to the gentlemen , who was introduced to me as a supervisor ,the manner of approach was bad as he did not introduce himself , then i related my problem to him in between he was running aroung talking to people i had to run after him to get his attention , he then told me that its impossible for me to get a reprint dismissed without making an effort to assist , whilst i was trying to giving options on how to reprint he told me he cant spend any more time with him besides he is a trainee he is not experienced i should call head office and stop wasting his time