1 reviews | Active since Dec 2018
Sies, Babalwa!
I bought a cordless kettle online on 20 June 2023. It exploded off the base after less than 2 months and tripped my electricity. I emailed Pick n Pay on Friday 11 August 2023 for collection and refund - My order number was ***, and the ticket logged was request number 929775. Babalwa Lombo emailed me on Saturday 12 August 2023 to say I should go to the store where I bought the kettle with my original receipt, to arrange a refund. I rep**** saying it was an online order. She called me this morning to arrange collection of the kettle. I asked that it be collected from the house 2 doors away (my parents' home), whereupon she checked and said it's not possible. She didn't try to help me or offer any alternatives. I asked what I could do, and she just said it's in the terms and conditions. SIES, Babalwa! I checked the terms and conditions, and the only relecant sentence is: "Nothing in these Terms and Conditions will reduce your statutory rights relating to faulty or misrepresented goods." She then had the HAD THE NERVE to close the ticket saying "collection not required". Is THIS how Pick n Pay conducts business? Is THIS how issues get resolved? Is THIS how customers are treated? And oh my GOODNESS, is THIS how "customer care" agents are trained? Do they not give a bleep? Apparently not. Let's see if and when a manager will care enough to contact me. In the meantime, I have a faulty product.
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor service experience and for the unsatisfactory product..
Kindly take the faulty appliance to your nearest PnP Supermarket or Hyper store with your online shopping invoice to enable them to assist you with a refund/exchange. Please take note that you will need to take in the box as well of this product.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor service experience and for the unsatisfactory product..
Kindly take the faulty appliance to your nearest PnP Supermarket or Hyper store with your online shopping invoice to enable them to assist you with a refund/exchange. Please take note that you will need to take in the box as well of this product.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
I had to call AGAIN today to escalate this issue, because NOBODY called me to arrange the return and refund.
The faulty kettle was collected and I have received my refund today, thanks to a great agent named Delmay.
And I have yet to hear from a MANAGER.
I had to call AGAIN today to escalate this issue, because NOBODY called me to arrange the return and refund.
The faulty kettle was collected and I have received my refund today, thanks to a great agent named Delmay.
And I have yet to hear from a MANAGER.