1 reviews | Active since Feb 2010
Sickening Service
When Pick 'n Pay opened it's doors, Raymond Ackerman was in charge. Bread was 13c and the client was king. Since his retirement and his sons takeover the company has gone down the toilet. Service , customer service especially is NON existent. Managers laugh at you and couldn't care a damn whether you shop there or not. The staff are so lazy I am surprised they remember to breathe. I went in to the Tygervalley branch to buy a Flash Drive that was on special. I approached the counter and was told to please wait while they got the security key from the cashier. I said - no problem, I will come back as I have a few other items I want to buy so I will go inside the store and do my shopping. I returned, the cashier had not been and the lady that was there ignored me. She then got up and waddled over to a till packer and gestured towards me, then proceeded to leave the floor. I stood there for over 10 minutes with nobody attending to me. Finally she returned, took a pair of sissors and cut the item off the shelf. During this time I had asked the till supervisor if I could please speak to a Manager. Another joke, there was not a Manager in the store. I paid for my groceries and went over to the fish bowl to speak to a Manager. One came along and he started to attend to me. We went back to the cashier who had so rudely left her posst and she just sat there without a care in the world as if to say "up yours sugar". Finally Edward the Manager returned to the store and listened to my complaint. The sad thing about this whole encounter is that nothing will get done. There will not be any repercussions and they are probably glad I finally left the store. Even sadder is that I actually worked for this company when Raymons was in Charge and I remember giving the best service I could, because the client was king. Now the client is carbage.
Thank you for taking the time to address your concerns with us. Kindly accept our apologies for the bad service received. We view this incident in a very serious light and do not condone this sort of behavior at our stores. We are busy addressing this with our management team. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards,
Pick n Pay Team
Thank you for taking the time to address your concerns with us. Kindly accept our apologies for the bad service received. We view this incident in a very serious light and do not condone this sort of behavior at our stores. We are busy addressing this with our management team. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards,
Pick n Pay Team
