Sh**ty manners

To whom it may concern

URGENT COMPLAINT:RUDE STAFF

On the 27th of April we have had a very bad experience for the third time in a row. This is completely unacceptable. As a consumer I find it disturbing that a big company like Pick n Pay empoyes rude people and nothing has been done about it.

On this day we experienced no HELP whatsoever from any staff member and multiple brands were sold out and not available. This is not acceptable.

As I walked to the counter to pay for my products I asked to buy a pack of cigarettes of a specific brand. A lady by the counter by the cigarette stand started to shout at me in a very rude manner that that specific brand is not available, even though I could clearly see it in the cigarette case.

I asked this lady what other similar brands were available, and I have been shouted and scolded at that nothing is available. This behaviour I find to be completely undignified and rude.

The lady mentionded is a middle aged woman with short black hair. After the experience of witnessing that all the shelves were almost empty and no one offering a helping hand I felt that It was a c**** to help me. And after being shouted at like an animal and being gossiped about behind the counter for just enquiring different cigarette brands I felt that this was truly unacceptable.

This was the worst experience that I have encountered in a customer service industry. I too work in customer care and service, and this behaviour would have never been tolerated and allowed to be pushed so far.

There was no manager on the premises and my hands were tied. I will never recommend to anyone to go to this Pick n Pay liqueur store branch. I frequently shop at Pick n Pay and it is pleasant to shop there and I never had to endure such rudeness like I had today.

As a proud supporter of South African enterprises I am shocked that such a big frachise has such poor customer care service providers who are uns****ed and unmannered.

Please see to this person to be dealt with, as I as comsumer would never step foot in that franchise again!

Regards