SK
Surika K
1 reviews | Active since Jan 2013
23 Jan 2023, 06:27
Shrinking clothing!
I am so sick and tired of spending GOOD money at Pic ‘n Pay Clothing for shirts, and then their shirts shrink!!
I bought 3 new shirts, after being in the washing machine (cold water!!) they shrunk! I thought I will hand wash, and bought 5 shirts again, this time a size bigger and hand washing. They shrunk again!!
I am also not the only person this happens to!
This is unacceptable!!
Helpful (0)
Replies (4)0
Replies (4)
Pick n Pay's replyOfficial
25 Jan 2023, 09:07Hi Surika,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the delay in response to your post. Due to a technical error on this site, we were unable to respond sooner.
Kindly advise if you still require assistance with this query.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the delay in response to your post. Due to a technical error on this site, we were unable to respond sooner.
Kindly advise if you still require assistance with this query.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
Pick n Pay's reply25 Jan 2023, 09:07
Official
Hi Surika,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the delay in response to your post. Due to a technical error on this site, we were unable to respond sooner.
Kindly advise if you still require assistance with this query.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the delay in response to your post. Due to a technical error on this site, we were unable to respond sooner.
Kindly advise if you still require assistance with this query.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
SK
Surika K's updateReviewer Update
25 Jan 2023, 16:11I consent yes.
Would like the opportunity to resolve this.
Would like the opportunity to resolve this.
SK
Surika K's update25 Jan 2023, 16:11
Reviewer Update
I consent yes.
Would like the opportunity to resolve this.
Would like the opportunity to resolve this.
Pick n Pay's replyOfficial
26 Jan 2023, 10:55Hi Surika,
Our Clothing Team requires more product information to conduct and investigation.
Please forward us the following information to the email address provided below together with pictures of the product to enable the Clothing Team to assist further.
Please refer to this reference number: *** should you need to follow up on the complaint.
Chat to us on WhatsApp: +***7
Call us on: ***
Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity to have this resolved.
Kind Regards,
The Pick n Pay Team
Our Clothing Team requires more product information to conduct and investigation.
Please forward us the following information to the email address provided below together with pictures of the product to enable the Clothing Team to assist further.
- 6 digit number printed on the wash care label. It will have the letters ART before the numbers
- Copy of your till slip
- Email address
- Smart shopper card number
Please refer to this reference number: *** should you need to follow up on the complaint.
Chat to us on WhatsApp: +***7
Call us on: ***
Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity to have this resolved.
Kind Regards,
The Pick n Pay Team
Best regards,
Pick n Pay's reply26 Jan 2023, 10:55
Official
Hi Surika,
Our Clothing Team requires more product information to conduct and investigation.
Please forward us the following information to the email address provided below together with pictures of the product to enable the Clothing Team to assist further.
Please refer to this reference number: *** should you need to follow up on the complaint.
Chat to us on WhatsApp: +***7
Call us on: ***
Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity to have this resolved.
Kind Regards,
The Pick n Pay Team
Our Clothing Team requires more product information to conduct and investigation.
Please forward us the following information to the email address provided below together with pictures of the product to enable the Clothing Team to assist further.
- 6 digit number printed on the wash care label. It will have the letters ART before the numbers
- Copy of your till slip
- Email address
- Smart shopper card number
Please refer to this reference number: *** should you need to follow up on the complaint.
Chat to us on WhatsApp: +***7
Call us on: ***
Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity to have this resolved.
Kind Regards,
The Pick n Pay Team
Best regards,
SK
Surika K's updateReviewer Update
02 Feb 2023, 19:00Still no feedback. No one has phoned or mailed me.
SK
Surika K's update02 Feb 2023, 19:00
Reviewer Update
Still no feedback. No one has phoned or mailed me.