KM
Keorapetse M
1 reviews | Active since Feb 2014
02 Jun 2020, 16:51
Short delivery from online orders
I bought a box of wine from pick n pay via the online shopping channel. The order was delivered on time as per communication; however, I found 2 bottles of wine missing from my order. The box of 6, only had 4 bottles of wine. I have tried calling their online shopping help line but the line rings without any answer. I sent them an email but was told someone would be in touch. I am highly disappointed that someone stole 2 bottles of wines that were fully paid for on time. Order no, ***9. I am disgusted and disappointed that a company of such high caliber, that encourages social distancing would use their online channel to rob consumers of what is rightfully theirs, especially when payment was made.
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Replies (2)
Pick n Pay's replyOfficial
03 Jun 2020, 18:25Hi Keo****tse,
Thank you for choosing Pick n Pay. Please accept our apologies for the missing item and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our Online Management Team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. We appreciate your patience and understanding at this very difficult time. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the missing item and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our Online Management Team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. We appreciate your patience and understanding at this very difficult time. Kind regards,
The Pick n Pay Team
Pick n Pay's reply03 Jun 2020, 18:25
Official
Hi Keo****tse,
Thank you for choosing Pick n Pay. Please accept our apologies for the missing item and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our Online Management Team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. We appreciate your patience and understanding at this very difficult time. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the missing item and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our Online Management Team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. We appreciate your patience and understanding at this very difficult time. Kind regards,
The Pick n Pay Team
KM
Keorapetse M's updateReviewer Update
08 Jun 2020, 16:51Hi,
I am still waiting for a resolution. I haven’t received any comms besides this response. On Friday I called the contact center and was told that someone would get back to me with an update.
Surely this continues to speak on your service.
I paid for an order in full, logged a complaint as soon as it was delivered and I noticed that items(wines) wear either ****** or not packed in the box. I have continued to send emails but I get automated responses and I have called. Using my airtime and data. I am thoroughly unhappy and will again say, disappointed. There is no communication, no follow through no assurance to the customer that their query is being resolved or at the very least, being investigated. Nothing at all.
I don’t want an automated response. I want something concrete. Money was spent so I will not be letting this go. I still have the box and the wines. I will not be drinking it till I get a resolution.
This is really disappointing.
I am still waiting for a resolution. I haven’t received any comms besides this response. On Friday I called the contact center and was told that someone would get back to me with an update.
Surely this continues to speak on your service.
I paid for an order in full, logged a complaint as soon as it was delivered and I noticed that items(wines) wear either ****** or not packed in the box. I have continued to send emails but I get automated responses and I have called. Using my airtime and data. I am thoroughly unhappy and will again say, disappointed. There is no communication, no follow through no assurance to the customer that their query is being resolved or at the very least, being investigated. Nothing at all.
I don’t want an automated response. I want something concrete. Money was spent so I will not be letting this go. I still have the box and the wines. I will not be drinking it till I get a resolution.
This is really disappointing.
KM
Keorapetse M's update08 Jun 2020, 16:51
Reviewer Update
Hi,
I am still waiting for a resolution. I haven’t received any comms besides this response. On Friday I called the contact center and was told that someone would get back to me with an update.
Surely this continues to speak on your service.
I paid for an order in full, logged a complaint as soon as it was delivered and I noticed that items(wines) wear either ****** or not packed in the box. I have continued to send emails but I get automated responses and I have called. Using my airtime and data. I am thoroughly unhappy and will again say, disappointed. There is no communication, no follow through no assurance to the customer that their query is being resolved or at the very least, being investigated. Nothing at all.
I don’t want an automated response. I want something concrete. Money was spent so I will not be letting this go. I still have the box and the wines. I will not be drinking it till I get a resolution.
This is really disappointing.
I am still waiting for a resolution. I haven’t received any comms besides this response. On Friday I called the contact center and was told that someone would get back to me with an update.
Surely this continues to speak on your service.
I paid for an order in full, logged a complaint as soon as it was delivered and I noticed that items(wines) wear either ****** or not packed in the box. I have continued to send emails but I get automated responses and I have called. Using my airtime and data. I am thoroughly unhappy and will again say, disappointed. There is no communication, no follow through no assurance to the customer that their query is being resolved or at the very least, being investigated. Nothing at all.
I don’t want an automated response. I want something concrete. Money was spent so I will not be letting this go. I still have the box and the wines. I will not be drinking it till I get a resolution.
This is really disappointing.