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Nelia N
1 reviews | Active since Feb 2015
27 Feb 2015, 07:53
SHORT DELIVERED BUT INVOICED FOR ITEMS
Have ordered online and delivery time scheduled between 7-8pm ON 25TH FEB Delivery guy arrived 8:20pm in a rush and we signed the form but specified NOT CHECKED.<br> Once he left realised that we are missing items.<br> Email PNP online 26th TWICE with no response or feedback<br> Called customer service,gave them the items not delivered, they informed they will enquire and provide feedback, I insisted on reference nr *** and yet no feedback nor response? <br> POOR service, charged for items not received R432.00 !!! TOTALLY UNACCEPTABLE WILL NOT USE ONLINE AGAIN!!!!<br>
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Pick n Pay's replyOfficial
27 Feb 2015, 09:59Hello Neliavn,
Thank you for your email communication, we do apologise for the inconvenience caused, and for the poor customer service received.
Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.
Yours Sincerely
Marise Brown
Ref Number : ***
Thank you for your email communication, we do apologise for the inconvenience caused, and for the poor customer service received.
Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.
Yours Sincerely
Marise Brown
Ref Number : ***
Pick n Pay's reply27 Feb 2015, 09:59
Official
Hello Neliavn,
Thank you for your email communication, we do apologise for the inconvenience caused, and for the poor customer service received.
Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.
Yours Sincerely
Marise Brown
Ref Number : ***
Thank you for your email communication, we do apologise for the inconvenience caused, and for the poor customer service received.
Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.
Yours Sincerely
Marise Brown
Ref Number : ***