Shopper card nightmare & ASAP *** service

I have been sent in circles for longer than a year now. I want to block my smart shopper as it is lost years now. When I go to the store they tell me to do it on whatsapp or the app, when I try on the app it says I must call call centre. I called call centre this morning and they told me to call from the shop... They are so louzy just for me to support them. I am walking around now with a card I cannot link to my ID number but there is money in it. I could not register it on ASAP. Also the ASAP service is ***, I have to wait close to half an hour just for them to deliver from one street away???? I have ordered from Sixty60 multiple times and I never waited that long even if it is further away. You guys have to work on that!!! I could mos have gone to the shop myself. *** service!!!