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Alaric D
1 reviews | Active since May 2018
25 Mar 2020, 10:52
Shockingly slow customer service
Pharmacy service is atrocious. They have 1 que for both prescription medications and over the counter medicines. The staff refuse to assist wheelchair and old aged pensioners first. In 40 minutes I have moved 9 places in the que to be served. It was better when it was outside of the main store
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Pick n Pay's replyOfficial
26 Mar 2020, 14:39Good day Alaric
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Pick n Pay's reply26 Mar 2020, 14:39
Official
Good day Alaric
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team