Shockingly poor online service.

The most appalling online service. Something meant to make my life easier, has caused myself, and my father considerable stress in trying to resolve. Order delivery slot booked and paid for to be Monday 30 August 3 - 4. No delivery, father tells me at 5 pm he was waiting for two hours. Phoned the call centre, to be told that the driver had forgotten the paperwork. No calls to explain this were made, no arrangements at alternatives made. I asked that it be delivered on Wednesday before 12. Today, it is Wednesday at 14:35, that delivery has not arrived, no phone calls, no alternative arrangements made. I even phoned on Tuesday at 08:39 to confirm that the order would definitely be delivered when promised. The most shocking service. And it is paid for?! Delivery is not free?. Hub manager of Auckland Park has not returned call to let me know when delivery will be. I will never use this service again. Rather use Woolworths, delivery is on time, and consistent.