LZ
Laurianne Z

1 reviews | Active since Sept 2010

02 Mar 2015, 20:52

Shocking staff behavior & management response!!!

After checking online I saw that the HTH was selling for R269 yet when I went to the store it was showing R299. I asked the cashier to double check for me & the price scanned at R299. She called 4 assistance & I waited... & waited & waited. Eventually someone came to find out what the issue was only to find out that \Elmarie"needed to authorize something. About 5 people went to look for Elmarie but apparently disappeared into a dark hole bcos they never came back! We then saw a \""manager\"" who someone in the Q had to whistle to get the attention of - He took the HTH & disappeared 2 his manager &...I waited! He came back & said"

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Replies (1)
Pick n Pay
Pick n Pay's reply03 Mar 2015, 10:16
Official
Hello LGvanZyl,

Please accept our apologies for any inconvenience caused.

Our On Line Shopping prices are linked to our Hypermarkets, as these are the stores who deliver our On Line customer's orders. On Line prices do not apply to all of our stores.

I have escalated this matter to our Western Cape regional office for their attention, and they will be in contact with you shortly.

Kind regards
Wendy-Lee Millar
Customer Care
***

Best regards,