Shocking, Shocking Treatment

<p>I am so disgusted in the service received yesterday from Management at this branch. Less then a month ago I purchased a DVD player from Pick n Pay. When I got home and opened the box there was no remote. We took the DVD player back the following day, there was no stock left and we were given what appeared to be someone else's returned DVD player. My till slip was retained by the cashier doing the exchange for her "book" Second DVD player is not working properly, I attempt to return it yesterday. Person helping me (Joseph Khulou) taking his sweet time, even after I have explained to him that I dont have a car and the person who has brought me is in a hurry to get her child to her concert (still takes his sweet time) he then comes and tells me that he has to give me a pick n pay gift card as that is the policy because I do not have proof of purchase (is the fact that Pick n Pay is the only retailer that stocks AIM goods, not proof of purchase)I explain to him that I dont want a gift card because i cannot use a pnp gift card to buy a dvd player else where. He goes to speak to his Manager and comes back saying they have to give me the voucher (seem to forget my slip is in the store book somewhere) i attempt to go and speak to the Assistant Branch Manager (Mandla Nkosi) who despite seeing my irritation continues to antagonise me keep interrupting and asking if he can talk (not Management material at all) attempts to make a phone call to the Branch Manager and Regional manager who are in a "meeting" I am standing there trying to phone the complaints line to get some help and getting more irritated because I have told them I am in a hurry. Mandla manages to get hold of the Regional Manager "Val" and proceeds to have a conversation with her about me as if I am not standing there. Eventually I take the box and walk out, walk back in to get there names and I am given the name and number of Val who is supposedly the Regional Manager for East Rand. I decide to put in a call to Val thinking she would help me only to be met with a rude and arrogant person on the other side of the phone. Insisting they will only give a voucher as it is company policy or they must search the book for my till slip, again explained I am in a hurry. On telling her I would post on hello peter she told me to go ahead. I am disgusted that a Regional manager would treat a customer that way. I spend so much money in that branch that I filled my sons animal book in a week, is that the treatment I deserve. Your regional Manager should contact the regional manager from Checkers Hyper and learn from him how to treat customers, sad part is I had a simi**** issue with something needing to be returned to PNP in Greenstone and that manager went out of his way to make sure i was happy and my problem was resolved. Checkers Hyper definitely has mine and all my friends business going forward. </p> <p>Now I sit with a half functioning DVD player (with no cover on the back of the remote now as they never put it back after "checking" it yesterday and no one willing to help me or seem to understand that I cannot provide proof of purchase if its already in your store. Epic Fail PNP Epic and I will put this on FB and every single social media site I can find.</p>