Shocking Service yet again

I have always saidand had many a converstaions with Nolan Logan about the cstomer service which is sadly lacking in this store, more often than not the managers do not reply to you even when they are asked to.

However last night was on a level all on it's own. I went there to get some groceries, and I had some WUHU deals with the code on my phone the teller herself was lovely and did all she could to help me.. Once again there was a problem (please note I get the same deals for Spar and now Checkers and I dont have a problem). The numberdid not go through AGAIN so they called a till supervisor (have these staff ever been on a customer service course?) she did not t even greet me!!!!!

Anyway sh could not help me so I said I wanted to seee the manager, manager "Cher" does not have the courtesy to come to me - instead tells the supervisor to fetch my phone and take it to her Iwas watchingher and she clearly looked very irritated with me. I was not prepared to send my phone with anyone- as we all know our cell phones contain a lot of confidential information now a days. So I go over to her and once again I am not greeted , she tells me the Supervisor got the story wrong and was told to take down the number and bring it to her and if I have a problem I must take it up with the Supervisor.......Really I must do her job that she gets paid for.

In the end I decided to rather just leave the groceries again and I went across to Checkers where I bought what I bought at pick n pay with different brands and I saved over 20.00 rand (. Amilia Iced tea was 7.05 at Pick n Pay it was 5.99 at Checkers, Pick n Pay housebrand sugar was R32.99 andHuelets at Checkers was 28.99.

There was nothing more expensive, breas and milk were the same price otherwise everything was cheaper.

I would love a reply back as well as an explanantion as to how a manager can behave like that.

Regards,

Ayleen Howard