Shocking service Smartshopper/Tymebank account call centre

I have a Tymebank account & smart shopper account. I did not get my double points at BP nor was any transaction'S points (where I swiped elsewhere - not at PNP) reflecting. It has taken me 7 calls without anything being resolved. Smartshopper put me through to customer care, customer care put me back to smart shopper, they then put me to Tymebank, but I landed up at Builder's call centre, I then phoned the Tymebank customer service call centre number smart shopper had given..... and it is the lost card division of tymebank..... then I was put through again to someone at Tymebank....whom cut me off and never phoned back - shocking service and I still do not have my query resolved.