Shocking Service PnP ASAP / Customer Care

On the 10th March I placed an order on the PnP ASAP and what a disaster! I ordered 3 x R29,99 chicken special & other items. When the order was being picked, I got a notification on the app that an item was being substituted even though I didn't ask for any substitutions. When my order arrived, not only were the chickens R59,99 per kg but they expired on the date I received. I called the Customer Service immediately. I was transferred to Wesley Jacobs. While I waited for the call to be answered I drove to PnP Jean Crossing as I noticed on the invoice that the stock had been picked from that store.

While I was on the phone to Wesley, he said he would send me a voucher within 15 hours for the inconvenience. To date I haven't received anything & my credit card hasn't been refund. ***

When I got to the store I was told I'm not supposed to return the items etc and that I couldn't get the refund as it has to come from PnP ASAP.

Tshepiso (Store Manager) tried to help where he could via WA with an Innocent.

I had also placed another R1000.00 order at PnP online and also didn't receive my chickens but got all the other items I ordered.

I received an sms that my query has been resolved but it hasn't.