Shocking Service from PNP

Order placed at approximately 8am this morning.. 10:55 and still waiting for complete order... Driver delivered not even half of order... had to take one bag back as the cream broke... tried phoning the store 9 times with no answer... phoned asap an hour ago to rise my most absolute frustrating shopping experiences EVER... they phoned me back now more than an hour ago that i complain, to advise they cannot get hold of the store....driver been here 4 times and still no full order received... when asked where the rest was, he told us the manager told him that the other parcels has been assigned to another driver... 11:05 now no other driver yet with the rest of the order...where is the COMMUNICATION between the store, driver and customer... absolutely shocking and unacceptable service... this should be addressed by senior management with the store... this is not my first bad experience, but this one is by far the worst... our entire Sunday morning wasted... thinking this will be more convenient... NOT... this make me reconsidering moving fully back to my previous Retail store who is absolutely Light years in front of PNP and they value and treat their customers with RESPECT... Never had any bad experiences with them... They, PNP, want to refund me back for the missing items, not even knowing what items is missing... I am not even going to get my money now to go and buy the missing items at another store as there will be a delay in refund, so you want to inconvenience me even MORE... what utmost disrespect...you do not know what service standards entail if this is the way you treat your customers... I have NO WORDS left...