LN
Lerato N

1 reviews | Active since Jan 2010

24 Oct 2017, 08:20

shocking service from Pick n Pay

I have placed an order on the 7th of October and I still have not received it .I have not received not a single communication from PnP to let me know what is happening.What is the point of ordering something online and waiting forever for it. I am very disappointed and I will never order anything from Pick n Pay their service is appalling .I have send them an email about this and they still have not responded me.

0
Replies (2)
Pick n Pay
Pick n Pay's reply24 Oct 2017, 11:55
Official

Good day Lerato,

Thank you for taking the time to write to us.

We have tried calling you on *** however your phone goes to voicemail therefore a message was left for you.

An email was sent to you on 10/10/2017 advising that the online store was not able to delivery your order and would like to reschedule for a later date however we have not received your response with a reschedule date.

Kindly contact the call center on the below number and advise them when you would like this order delivered to enable them to reschedule the order for you.

*** or ***

We value you as a Pick n Pay customer and welcome your feedback to improve our services.

Kind regards

Vanitha Venketas

LN
Lerato N's update26 Oct 2017, 07:27
Reviewer Update
Even more lies from Pick n Pay.Firstly there was never an email send to me on 10/10/2017 and secondly Vanitha called me and said my thing will be delivers on the 25th of October and still nothing.I am so sick n tired of Pick n Pays lies