1 reviews | Active since Dec 2016

09 Dec 2016, 16:39

SHOCKING SERVICE FROM A SHOCKING COMPANY

<p>Over the course of Black Friday, I took advantage of the specials that Pick N Pay had to offer. I went online and ordered a number of items, including Omo Special, of which there was no indication of stock out situation.</p> <p> </p> <p>Two days later my Black Friday deals are delieverd of which Pick N Pay have taken it upon themselves to substitute the "Black Friday" deals with full price product, with their explanation being that they were out of stock.</p> <p> </p> <p>Disgusting as no one called to inform me and they were obligated to supply me with product at Black Friday prices. Phoned them, told them of the situation of which there was no apology at all. Told them to either honour the prices with a refund or pick up the stock, of which I was told, we will pick up the stock. 13 days later I still am awaiting for my refund after them picking up the stock. Phone the call centre of which I am told they will get back to me. DISGUSTING SERVICE - NEVER AGAIN WILL I OR ANY MEMBER OF MY FAMILY SHOP AT PICK N PAY STORES OR USE ONLINE.</p>

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Replies (1)
Pick n Pay
Pick n Pay's reply10 Dec 2016, 16:30
Official

Good day Mike

Thank you for taking the time to write to us.

Kindly accept our sincerest apologies for the unfortunate shopping experience.

We will address the issue with our Online team and will be in touch with feedback.

Kind Regards

Senabelo Ndlovu