1 reviews | Active since May 2018
Shocking Service at Pick n Pay Waterfall KZN
This store was taken over by new owners a few months ago - customer service improved for while but has deteriorated again - Mostly I can only find less than 50% of my shopping list on the shelves for basic popular products & have to go to Spar or Shoprite at Watercrest Centre to buy the balance of my shopping list. Often prices are missing from shelves. Management of the store cannot be found & are not interested in resolving my issues - they cannot explain stock outs & have never asked for my contact details so that they can let me know when stocks arrive. I have left messages for the owner to call me without any feedback.
Good day Helen,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Good day Helen,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas