SHOCKING SERVICE (At Pick n Pay keeping our customers happy is our top priority)

13-5-2022 MY ANSWER BACK ( and I am still waiting for an answer to date): Clearly this is not being understood at all…

All I wanted was delivery of the goods as the items were too big, I assumed that the store could deliver, as I am a pensioner, and they would not fit in my car.

And as this is only being addressed today, I have already made several other calls (08th May- 3 times) and complaints - twice, and call the customer care centre and still nothing has been addressed to my satisfaction. I in fact compiled a new COMPLAINT and unfortunately, could not find another email address to send to so this is now sitting in draft.

I would still like these products at the 'special pricing' and if I do not get resolution to this then I will have no alternative but to take this up with the Consumer Council as I have all my proof in hand that I tried every alternative to secure the goods prior to the expiration of the special pricing.

13-5-2022 RESPONSE BELOW FROM PnP: Thank you for reaching out to Pick n Pay Customer Care team. We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible. Kindly note that prices may differ from online to in store as many factors are taken into consideration as far as pricing is concerned. Various resources are used such as storage, vehicles, software, etc. We have a host of different promotions that will suit all needs, please also ensure that you have a registered smart shopper card to benefit from our regular smart price offers and other specials. You may also keep an eye on our catalogue where you will find our recent specials; https://www.pnp.co.za/pnpstorefront/pnp/en/catalogues . Newspaper catalogues for in store not online. Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below.

05-5-2022 MY 1ST REQUEST TO PnP: Query message Good day There are currently 2 items in the local newspaper catalogue inserts for Hypermarket in which I saw 2 items that I would like to purchase online, however when I place the order online it has the original pricing as opposed to the advertised promo price. Please advise what I need to do to get my order at the correct price prior to the close off of promo which is 08 May 2022. The items are : 1) 1 x 1.5m Duolite awning at R599 in Bronze, and 2) 2 x black 110l Addis Rough Totes at R159 each. I would really appreciate your help.