1 reviews | Active since Feb 2010
Shocking Service at Centurion Hyper
<p>On the 7th of May I was shopping at the Centurion Hyper , I am a pensioner so I receive discount vouchers on a monthly basis. I went to the cashier and handed her my vouchers for the PnP items I purchased and started unpacking my trolley , I always unpack the items that correspond with the vouchers first then the rest of my shopping, so that they can check when putting through the items.</p> <p>At the time the cashier did not check the vouchers and packed my trolley , after packing everything she unpacked the trolley again and said that I was not gong to get R1 off the bakery as the bread did not fall under the bakery. She then accused me of *****ing from the cashier and proceeded to check each item. I do not need to ***** R1 when I am purchasing for R1023-89.</p> <p>Charmaine Mahwayi was extremly rude and abusive to me , this incident took place at 12-35pm.</p> <p>I reported this to Pick n Pay via there website and a lady from customer services called me on Monday last week , to date I have received no feedback from Pick N Pay , is this the way your staff treat there customers ? And get away with it ? I handed in my VIP booklets as I will no longer shop at the Hyper but will support my Family Store where I get good service with friendly staff that are helpful and polite.</p> <p> </p> <p>I expected more from Customer Service , and I trust you will treat this matter as URGENT !!!!!!</p>
Dear Mrs Bekker,
Please accept our sincere apologies for any inconvenience caused by this incident.
I have escalated your complaint to our Store GM and our Hypermarket Regional office for their urgent attention, and they will be in contact with you shortly.
Kind regards
Wendy-Lee
Customer Care
***
Dear Mrs Bekker,
Please accept our sincere apologies for any inconvenience caused by this incident.
I have escalated your complaint to our Store GM and our Hypermarket Regional office for their urgent attention, and they will be in contact with you shortly.
Kind regards
Wendy-Lee
Customer Care
***
