Shocking Service!!!!!

I had booked a delivery on the 3rd March via online shopping. I was informed that my delivery would not be made that day during the timeslot that it was booked for. Upon complaining, and having this complaint escalated, a plan was made and my groceries arrived, but only half of them, and some of them were wrong.<br> The delivery staff were extremely rude and told me to unpack my own groceries from the crates.<br> <br> I have now requested that i be refunded for the delivery charge and the groceries that i have billed for and not received and the call centre cannot do this and they also cannot get the amount correct. so frustrating. the call centre agents are also not helpful as no one can actually tell me when this will happen, and all they say is \i will phone you back\".<br> <br> this is disgusting service. i will never use pick n pay again, and i will warn other people off using your service.<br> "