Shocking Service ?

I ordered my groceries or nu: *** to be delivered on the Saturday the 28/11/15 morning. At 13:33, I called the call center to enquire on where my order was only to be told that they were running late. I accepted this & carried on waiting, I then called again at 14:36 to be told the same thing, I then called again at 15:03 to hold for 17 min & 24 min where I eventually got hold of someone and told order running late. I then again called at 17:15 and received a call back shortly after that my order would be there in the next hour and that I would receive a follow up call in a hour. Hour passed with no call and no order been received, 7pm came and I called only to be get a message that no one was there. I eventually went to bed very frustrated at 10pm with no feedback from any one and no feedback, it needs to be noted that the money had been deducted from my bank account at 11:39 and my groceries had not bee packed in to crates at this time for the past 10hours, with many of the items been perishables. Sunday I had to phone again and was told sorry we don't deliver on Sundays, by this time I had lost my sense of humor and exploded, it is now Monday 10:39 and still no feedback?