Shocking Service

The Northgate store has been running a cookware promotion. On the 8 of July we were to redeem the prizes & told they are finished asked to write our details, so that we could be contacted for collection. Since then I have made several attempts to go to the store and call to follow up. The last call I made was 3 August 2018 at 13:48 & was still told I would be contacted for collection. Today, 10 August 2018 I called to store Pearl was to get back to me & didnt. I went to the store & Connie told me the promotion was finished & there is nothing she can do. Im shocked that people are being lured to spend their hard earned money on a promotion that's a dud, I think pick n pay shouldn't run promotions if they don't know how to or atleast ensure their employees can handle queries they are stasked with. Why did we even bother leaving our details if there was not intention to call us, what was the point of me following up for 1 month only to be dismissed as if nothing happened? Pick n pay has just lost a customer, what was a fun & exciting promo for me & the kids turned it to be a disappointing experience.