ST
Sam T

1 reviews | Active since May 2015

05 May 2015, 08:10

Shocking Service

hi<br> <br> On 04-05-15 at Pick n Pay Maponya Mall there were 5 out a possible 15 tills were operational, whilst there were about +-8 staff members not far from the cigarette counter standing having a conversation.<br> <br> There was no management presence at that store whatsoever.<br> I spent a total of an hour 15 minutes in the store 30 of which i was doing my shopping and 45 of which i was standing in a queue(the queue stretched to the furthest aisle).<br> There was not enough staff on hand to deal with the number of customers in store( Correction there was staff on hand they were just loitering around without a care in the world).<br> Some drastic changes need to be made. Such things do not happen in Morningside.<br> <br> Regards

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Replies (1)
Pick n Pay
Pick n Pay's reply05 May 2015, 11:47
Official
Hello Semito,

Thank you for taking the time to contact Pick n Pay and for raising your concerns.

We do apologise for the inconvenience caused, and for the poor customer service received.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown

Ref Number : ***