Shocking service

<p>I have just experienced what I can only describe as appauling service from what is suppose to be one of South Africa's largest leading food retail franchises in South Africa.</p> <p> </p> <p>This morning i purchased 500MB Vodacom data from a Pick N Pay Express on Maxwell drive in Waterfall Midrand. When i tried to load the data the was an error of which when I contacted Vodacom they claimed that the prepaid voucher doesnt exist and I would need to go back to the Pick n Pay i purchased it at.</p> <p> </p> <p>I have subsequently gone back to raise this to their attention in exchange for a voucher that works and I was informed that this could be resolved by manager of which there arent any on duty at 19:00pm. I fail to understand how can 24 hour pick n pay express store not have a manager on duty to resolve something so simple considering the proof of purchase is in my possesion. Surely a franchise with well over 1000 stores nationally would adhere to the best customer care practice?What i found more disturbing was when i phoned the manager to talk to him about my complain he put the phone down on me 3 times and proceeded to switch off his phone.</p> <p> </p> <p>As regular Pick n Pay shopper im highly disppaointed at the service and dis interest that Ishmael who is suposedly the owner has in dealing with what is simple customer complaint. I expected better from Pick n Pay.</p>