1 reviews | Active since Oct 2010
SHOCKING PNP SHOCKING
To whom it may concern,<br> <br> I'm a regular Pnp shopper and wanted to try out the online shopping seeing that we have such a busy life. But wow didn't know it is such a mess up and i would not recommend this to any customer. Let me tell you what happend.<br> <br> On the 29th of June 2015 i did an online shopping order (Order nr ***) for a delivery on the 1st of July2015 at 15pm-16pm. On the 1st of June at 15h36 an email got through to me saying that PnP can not deliver my order during the timeslot and they will deliver later the day (Which never happend). Wow shocking to see that pnp requires you to log a timeslot which they cant't adhere to. And comminucate via email is also not very customer friendly, and then to say you will deliver it later the day only to know that it didn't happen.<br> <br> Early the morning on the 2th of July a call centre agent called me to ask if i was happy with the delivery and if i recceived everything inorder? Seriously?<br> <br> Shocking PNP Shocking!! This really do not work guys and anyone ready this please don't try it. It made me so angry that i will never shop at a Pnp again. <br>
Please accept our sincere apologies for this poor experience, and for the inconvenience it has caused you.
I have escalated this matter to our On Line Shopping management team, for them to address urgently, and they will be in contact with you shortly.
Kind regards
Wendy-Lee Millar
Customer Care
***
Best regards,
Please accept our sincere apologies for this poor experience, and for the inconvenience it has caused you.
I have escalated this matter to our On Line Shopping management team, for them to address urgently, and they will be in contact with you shortly.
Kind regards
Wendy-Lee Millar
Customer Care
***
Best regards,
