Shocking PNP ASAP support

The ASAP ordering online system and delivery works well. Ironically the part that really sucks is customer support. I ordered a special unsweetened cappuccino special for a diabetic person and as per their terms, no alternatives were allowable in there system. Only to fined the "reduced sugar" was supp**** and was not my order. I really dealt with the worst of the worst who was Zandile Mafalala who first response an alternative was sent which I did not want and was no allowable by there system. The 2nd response was they would refund be less than 50%. Again I refused this and asked them to collect it and refund me the full amount or swop the product for the correct one. Finall a high level "Eskom take it or leave it" approach was done by Zandile or bring it back to the shop for a refund or loose. I explained I was a pharmacist who could not leave my position and there was unable to take back the product to the store. In anycase it was there mistake they must fix it. Out of principle I escalated the matter over 3 days and 3 phone calls finally to get it resolved by Saajidah Salie. Is the really how PNP ASAP want to represent themselves -;' BUY FROM US AND AFTER THAT WE DON'T CARE" I have shared my experience with my whole office and I unfortunately convinced them to go PNP rather than the 60/60 route due to the good service. Next time I will be going onto social media to air my bad experience. I hope a director responds to this but I doubt customer care will even bother