Shocking Pick n Pay ASAP service

I ordered food on ASAP 18 Sep. The order was in excess of R1000 of which more than R500's goods were out of stock so they refunded that amount. Perfect. I waited hours for delivery, for it to finally arrive in plastic bags (not brown paper bags I was invoiced for), the 2L tub ice cream completely melted and leaking all over the rest of the products. I was invoiced for 1kg extra lean mince, this was not in the bag. I have phoned, mailed, written on the 'chat to us' every day since then, it is now almost 4 weeks. I have received 2 separate refunds making up the ice cream value. To date I have no feedback, no refund, every day another customer 'support' (it's completely the wrong title for these staff), with another excuse. I've even threatened to hand Pick n Pay over to my lawyers - no response. Absolutely shocking - they've lost me as a customer for life.