1 reviews | Active since Nov 2016

03 Nov 2016, 19:10

Shocking online service and robbing customers!

<p>Really disappointed. Online shopping is convenient and all promotions should also be applicable to online. Eg stikees. I was due 15 stikees based on my order value, only received 8. </p> <p> </p> <p>Called customer service to be told they logged a call and will get back to me. 3 days later nothing. I call to follow up and eventually told they too busy to deliver but I can go get what is dur at any store. So I do that and manager calls the customer care and puts me on line.</p> <p> </p> <p>apparently I was given incorrect infi only the store that my order was bought from can give me and deliver. What kind of customer service is this? Its a promotion across all stores and I must now rather shop in store just to collect stikees for my kid.</p> <p> </p> <p>****************!</p>

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Replies (1)
Pick n Pay
Pick n Pay's reply05 Nov 2016, 12:51
Official

Good day Nirendree,

Thank you for taking the time to write to us.

Kindly accept our apologies for the poor service received.

We are addressing the issue with our Online manager and will revert with feedback.

Kind Regards

Anwar Mooideen