Shocking Online Delivery Experience!

Absolutely shocking experience with PnP online order. Placed an order on 25 March for delivery on 6 April. We are now sitting on 8 April with not only no delivery but no communication whatsoever as when my order will be delivered. Don't even bother phoning the customer care line - I've phoned twice & been on hold for 25mins with no answer. They say their call line is busy so I should rather send an email. So I did, & 2 days later still no reply. I also sent them a DM on FB messenger & 2 days later they have the audacity to finally reply with the standard copy paste answer about some ******* about being short-staffed & influx of order etc etc they've given everyone that has complained on their FB page. (Which I purposely tried to keep off social media for their sake!)

So here I sit with still no idea when my delivery is even going to arrive! If they are so short staffed why don't they go out & hire some of the MILLIONS of South Africans desperate for a job! And has for their 'influx' of orders - they are the ones that offered the timeslots! You would think that a business of this size & their history in the industry would have worked out how many orders they can offer & fulfil?

I have placed numerous orders with Woolworths & Spar & there have been no problems with either of them during this time - Spar actually offers same day delivery!! This obviously shows the difference between PnP & these other retailers & how the others are superior in so many respects!

I expect an answer as to when my order will arrive so I know whether I now need to phone Spar to place another order with them so at least I can get my pets' food which is almost run out & was part of my PnP order that was supposed to have arrived!!

Mr order number is ***2.