Shocking level of care and service delivery

My aunt slipped and fell in the Cape Gate Pick n Pay. She went to the doctor and then completed all the required forms. At one point she sat at their offices for 2 hours waiting for the form to be faxed. She then had to call after them to follow up - they told her that t. he form had been altered and was not valid. Nobody thought to call her to inform her of this. She then completed another form. Upon enquiring, she gets the run-around. People lie about not being in or they promise her that they will call her back and they never do. This is very disappointing.