Shocking lack of concern

I wrote to customer care two weeks ago and then again a week later.<br> My complaint being that the ice cream I bought at the V & A Waterfront had been defrosted and then refrozen.<br> I find this unacceptable as would any customer of any store.<br> If this happened to the ice cream - what about the fish or meat or all the other frozen items???<br> Very very unhygienic.<br> Obviously Pick n Pay do not feel as disturbed about this practice as I do therefore the LACK OF RESPONSE<br> Shame on you Pick n Pay. What has happened to the wonderful service inculcated over so many years.<br> Sadly this seems to be a thing of the past.<br>