Shocking experience at Pick n Pay Carlton Centre

I visited Pick n Pay Carlton Centre on the 29th of November 2018 around 18:00 pm to buy a loaf of bread. Queues were out the door, however this is understandable as it was month end. What shocked me is that they do not have an express till. You supposed to stand with 1 item with people with trolleys of groceries. How does this make sense? To make matters worse the manager cant even greet when you ask for help ,all they cared about was to tell me boldly there is no express till. How come, I shop at several Pick n Pays and they have express till. What makes Pick n Pay Carlton Centre different from the rest. Do they not understand the need for express or they are just being ******** and could not care about their customers.

Please make me understand why there is no express tills at this Pick n Pay and is it right for the customers or does it favor the Manager at Pick n Pay with his/her staff??? I was so frustrated I ended up leaving that bread because there was no way I was going to stand in that long queue for 1 item.

What happened to customer service and service managers thinking out of the box????????????What is the service managers job description at Pick n Pay Carlton Centre?????