1 reviews | Active since Nov 2015
<p>I went to cosmo Pick n Pay at cosmo shopping centre going to buy my kids yoghurt.Then I saw the nutriday yoghurt with stewed fruit for the price of R13.99.i said to myself its good price i took them and when they scanned them at the till the were scanning R21.99 i told the cashier i saw them with R13.99 she send the supervisor to go and check the price she saw the very same price I saw.then she said to me she wont give it to with the price because its a different barcode i told her it not my problem i dont work there I dont need to know about barcodes, if the product is under the price I have to pay as a customer.She said to me I must go and speak to Stephani the Manager I was really shocked that an appointed manager that have been trained about customer service, reacted that way.I told her about the yoghurt price then she said to we must to the shelf,i was like this really ridiculous in the first place i should have went with the supervisor at the shelf but they didnt call me to go there with them.when me and the manager get there they removed the price the product no longer have the price anymore, and Stephani the Manager says the rule of pick n' pay says if the the barcode is different from the product they dont have to sell it to the customer with the price they saw.I am really dispointed that a black person treat another black person like that. I am a customer.I ask my self whether I was undermind because that I am Black and the Pick N Pay is in loction, customer that leave there dont complain and we must just accept the bad service.I am not going to accepted the bad service from any shop I will exercise my rights as customer.Pick n Pay</p>
Good day Patricia,
Thank you for taking the time to write to us.
Kindly accept our apologies for the unfortunate shopping experience.
We are addressing the incident with our Management team and will revert with feedback.
Kind Regards
Anwar Mooideen
Best regards,
Good day Patricia,
Thank you for taking the time to write to us.
Kindly accept our apologies for the unfortunate shopping experience.
We are addressing the incident with our Management team and will revert with feedback.
Kind Regards
Anwar Mooideen
Best regards,
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