JM
Jana M
1 reviews | Active since Dec 2009
27 Jun 2019, 13:07
Shocking customer service from PnP
So, I complained about a week ago about the quality of a tracksuit pants that I wanted a refund for. The most shocking experience with PnP was that the matter was flagged as resolved, I guess hoping you would go away. The consultant I dealt with Vanitha actually referred me to the resolved query. Wish I knew what the resolution was, as I'm in the dark here. Vanitha, please inform me as to how this was resolved.
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Pick n Pay's replyOfficial
27 Jun 2019, 13:41Good day Jana ,
Thank you for choosing Pick n Pay & taking the time to write to us. Please accept our apologies for the delay in response and any inconveniences caused to you. We done a follow up on this complaint with our team and have been advised that your complaint has been forwarded to the HOD of Quality in our clothing department.
They will be in contact with your directly once they have concluded their investigation.
Your reference number for this escalation is ***. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay & taking the time to write to us. Please accept our apologies for the delay in response and any inconveniences caused to you. We done a follow up on this complaint with our team and have been advised that your complaint has been forwarded to the HOD of Quality in our clothing department.
They will be in contact with your directly once they have concluded their investigation.
Your reference number for this escalation is ***. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Pick n Pay's reply27 Jun 2019, 13:41
Official
Good day Jana ,
Thank you for choosing Pick n Pay & taking the time to write to us. Please accept our apologies for the delay in response and any inconveniences caused to you. We done a follow up on this complaint with our team and have been advised that your complaint has been forwarded to the HOD of Quality in our clothing department.
They will be in contact with your directly once they have concluded their investigation.
Your reference number for this escalation is ***. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay & taking the time to write to us. Please accept our apologies for the delay in response and any inconveniences caused to you. We done a follow up on this complaint with our team and have been advised that your complaint has been forwarded to the HOD of Quality in our clothing department.
They will be in contact with your directly once they have concluded their investigation.
Your reference number for this escalation is ***. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
JM
Jana M's updateReviewer Update
27 Jun 2019, 14:14Thank-you for your response, however it makes no sense, whatsoever. How are you investigating when the item is still in my possession, nor has anyone asked me details about this item. Do you have some special equipment at your offices that enables you to investigate, without any detail?
JM
Jana M's update27 Jun 2019, 14:14
Reviewer Update
Thank-you for your response, however it makes no sense, whatsoever. How are you investigating when the item is still in my possession, nor has anyone asked me details about this item. Do you have some special equipment at your offices that enables you to investigate, without any detail?