SHOCKING 'CUSTOMER SERVICE' FROM PICK N PAY

RE: Complaint *** For the benefit of Hello Peter followers: Just a follow up email wrt the complaint I had logged with your call centre yesterday,27/11/2022. The truly shocking ''customer service" I received from the management of PnP Kenilworth centre in Cape Town has left a bad taste in the mouth. I had always thought Pick n Pay was another name for professionalism, ethical & righteous behaviour & honesty. But you, Pick n Pay have proved me so wrong. I was always in two minds if closing my PnP store card account was the right thing to have done, but thank you for the tick in the box that I was correct.

If that was the behaviour of senior management from a PnP store on a point that they were wrong, then I guess I should move on to a different supermarket chain that will value my support.

PS: I spoke to a PnP online orders consultant yesterday after the incident by name of Caz/Kaz, & explained everything. He was in total agreement with me that I was correct. I had received wonderful customer service from Lethu & Caitlyn of Rosmead Pick n Pay where I got the assistance I needed. I have experienced for the first time that an individual(in this case the KC branch manager) is bigger than the company PnP itself.