Shocking Customer Service for Online Delivery

Online Delivery Service Complaint

In March 2020 I ordered a consignment of groceries for delivery that arrived on 23.03.2020.

They subsequently arrived and there were some unavailable items that I had chosen not to substitute and the final invoice dated 22.03.2020 reflected this.

On the 19.03.2020 my bank account was debited with two values R 696.33 and R 349.98 - totaling R 1046.31. My final invoice was for R 678.64 which meant that I had been overcharged by R 367.67.

Since this date I have made many calls - at least twice a month - to try and obtain my refund - they even told me that I had to take it up with my bank ...who subsequently laughed about it, reassuring me that it was PicknPay's responsibility.

So now I am sitting 7 months later still out of pocket and very, very disappointed in PicknPay's online customer service... NEVER AGAIN