Shocking Customer Service

The local press had a pamphlet in from PnP Hypermarkets advertising deals under R100. Herein they featured “Buy 2 Satiskin Foam bath” for R100, which i went to the store to do. Only, when i got to the till they said it was a different combination of product. Fortunately i had the advert with me and produced it. They called the “manager” who said it was wrong and they also have the right to refuse to sell them to me. She did say they had printed an apology, but that was nowhere to be seen. Fantastic customer service! Well PnP - i also have a right. The right to refuse to buy anything from you again, as well as the right to tell all my friends and contacts how poor you are. Hopefully enough people will realise that this sort of service is unacceptable and decide to vote with their wallets.

You seriously need to look inward and sort yourselves out or else Shoprite and Spar will eat you alive. It does not help spending money on revamps if the front of your store delivers this “service”. Shame on you!