1 reviews | Active since Mar 2020
Shocking customer service
I made an online order on Monday this week with an expected delivery date of 19th March between 2pm and 6pm.
No delivery came, no communication was sent to inform me that no delivery will be made.
I then called the online customer support 3 times which took about 6minutes before an operator answered. All with the same result of being put on hold for another 8minutes or so only to be told I will be called back. I was not called back. I would just like to know when I can expect my delivery or how I can cancel the order as I don't have the option to cancel on the site/app - I understand that there can be a delay but please communicate so and how long I must wait. The order just remains "In progress".
Poor customer service.
Thank you for taking the time to write to us regarding your recent online order.
Please accept our apologies for the poor online delivery experience & the delay in response to your post. Due to technical difficulties we were unable to respond to many posts on this site.
We have done a follow up on this with our Online Team and have been advised that your order has since been delivered to you.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Thank you for taking the time to write to us regarding your recent online order.
Please accept our apologies for the poor online delivery experience & the delay in response to your post. Due to technical difficulties we were unable to respond to many posts on this site.
We have done a follow up on this with our Online Team and have been advised that your order has since been delivered to you.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.