Shocking customer service

I wish to express my disappointment with the customer service I received at Pick n Pay Clothing in Pavilion.

I visited the store to do my shopping and to exchange a pair of pants for a bigger size. Upon reaching the till, I was assisted by a cashier whose name appears on my till slip as Sanele Mbele. From the start, the service was very poor. The cashier took the pants I wanted to exchange and threw them onto the back counter. When I asked her whether the pants I was exchanging were the same item, her response was simply, “I don’t know,” delivered in a dismissive manner with no effort to assist.

She then asked, “Are you taking the pants or not?” in an abrupt and unprofessional tone. When I confirmed that I was taking them, she followed by asking whether I was paying cash or card, again showing no interest or basic courtesy. I was shocked by the level of disrespect and lack of customer care shown towards me.

The cashier was unhelpful, uninterested, and displayed no knowledge of the products she was handling. It is concerning that a staff member would be unable or unwilling to assist a customer with a simple exchange. In contrast, the cashier next to her greeted customers politely and asked about Smart Shopper cards, which highlighted the poor service I was receiving.

This experience was extremely disappointing and does not reflect the standard of service I expect from Pick n Pay Clothing. I hope management addresses staff attitude and customer service at this branch.