Shocking customer service

My wife and I went to exchange something at Pick n pay Greenstone mall.

While standing int the cue a few customers complained about the length of the cue and yet there were staff members standing around so one of the staff gave a huge sigh and came to the counter as my wife started talking to her she just butted in and said No we don’t do exchanges here at pick n pay and called for the next client.

The service was disgusting in fact non existent and I am on a mission to expose these companies who treat us as public like **** and exploit us